Cancellation & Refund Policy

Cancellation & Refund Policy

Student Communication

Students will be advised of refund and cancellation policy prior to course enrolment. This will be communicated via the Student Information Handbook and the Refund and Cancellation Procedure.

Course Cancellations

Every effort will be made to ensure courses are not cancelled. In the event that a session has to be cancelled IM Training will endeavour to make available another session within a reasonable time frame.

IM Training may at our discretion, cancel or postpone any training course at any time for the following reasons:

• in the event where insufficient numbers warrant a class
• where weather conditions have impacted the training environment to the severity that it is unsafe
• unforeseen unavailability of IM Training trainers
• the training facility venue has become unavailable for any reason

Students will be notified when a course is cancelled or postponed within a reasonable time frame and offered a full refund or the opportunity to enrol in the course at a later date. All fees paid will be transferred to the new enrolment

Course Disruptions

In the event where a course has been disrupted at any time after commencement, arrangements will be made for the participant to complete the training at a later date. If a suitable date cannot be arranged, a partial refund will apply and will be determined by the time and duration of the disruption.

At our training facility, course disruption may occur due to:

• weather conditions impacting the training environment to the severity that it is unsafe
• equipment malfunctions or breakdowns
• Equipment Resource Checklist has not been honoured as previously stated in prior arrangements for course
• incidents of any nature, resulting in cessation of training
• Training facility venue becomes unavailable for any reason possible

If training is conducted at an employer/third party premises course disruption may occur due to:

• weather conditions impacting the training environment to the severity that it is unsafe
• equipment malfunctions or breakdowns
• training facility venue becomes unavailable for any reason possible
• incidents of any nature, resulting in cessation of training

IMPORTANT INFORMATION: Full refund of course will not be applicable. Course certification will not be issued until the course has been completed.

Student Refunds

Students who advise IM Training of their intention to cancel their enrolment in a course for any reason, will be entitled to a refund depending upon the time frames below:

• 2 business days or more a full refund will be provided minus $100 administration fee
• 1 business day 50% refund
• Day of course no refund will be provided

Students are strongly advised to consider their work and/or personal commitments before enrolling to avoid this situation.

If the student cancels a course or is prevented from completing a course due to injury, ill health, or the death of an immediate family member, a full refund minus a $100 administration fee will be provided, where a medical certificate or relevant documentation is supplied.

If the student wishes to postpone a course due to injury, ill health, or the death of an immediate family member any fees paid can be transferred to a new course date without the administration fee provided a medical certificate or relevant documentation is supplied.

No refunds will be given if the student fails a course.

Applicable course pre-requisites must be supplied prior to the course commencement. If the student does not provide the required pre-requisites the student may not be able to attend the course and will forfeit all fees paid.

All applications for refunds must be received in writing by completing a Refund Request Form and providing relevant documentation where required.

Refunds will be made via direct debit to the nominated bank of the Student’s choice and will be made within 7 business days from cancellation approval.

Refunds for Organisations/Employers

Employers who advise IM Training of their intention to cancel the course enrolments for any reason, will be entitled to a refund depending upon the time frames below:

• 2 business days or more a full refund will be provided minus $100 administration fee
• 1 business day 50% refund
• Day of course no refund will be provided

Employers are strongly advised to consider their work commitments before enrolling to avoid this situation.

A person with the required course pre-requisites can be substituted to complete the course, in the event the original student enrolled cannot complete the course for any unforeseen reasons. Notice of substitution must be provided no less than 1 business day prior to course commencement.

Applicable course pre-requisites must be supplied prior to the course commencement. If the employers do not provide the required pre-requisites the student may not be able to attend the course and will forfeit all fees paid.

Refunds will be made via direct debit to the nominated bank of the employer’s choice and will be made within 7 business days from cancellation approval.

Course Withdrawals and Transfers

If a student commences a course but withdraws partway through due to injury, ill health or the death of an immediate family member, the student will be permitted to return within 60 days and complete the training.

In the case of a participant withdrawing from a course due to illness or extreme hardship, IM Training may at its discretion allow a partial or full refund of the fee if the participant produces satisfactory evidence of the circumstances of his / her withdrawal. Application can be made to management in writing no less than 5 working days from withdrawal.

Transfers to a different course date will be accepted up to 7 days prior to the course commencement. Transfers once the course has started will only be accommodated within 60 days from the commencement of the original enrolment, after which all fees paid will be forfeited. Transfers may only be made against the original enrolment a maximum of 2 times and only into the original course or equivalent training product.