Master Terms & Conditions, Cancellation & Refund Policy

Version: 2025.1
Effective Date: 1 October 2025
Applies to: All students of OTJT, including those accessing CSQ funding

Training Provider

Training and assessment, learning delivery and issuing of Statements of Attainment are facilitated by IM Training Pty Ltd T/as On The Job Training (RTO 70023).

1. General Terms & Conditions

1.1 Enrolment

• Enrolment is confirmed once OTJT has received a completed enrolment form, all required identification, completion of the LLND skills check, and payment of the required deposit or fees.
• Students must meet all course prerequisites and eligibility criteria (including CSQ funding eligibility where applicable).
• Enrolments will not be processed without signed acknowledgement of these Terms & Conditions.

1.2 Student Conduct

• Returning late from a break in course delivery, or not returning at all, is considered disruptive and discourteous. Trainers will advise of return times from breaks, and at their reasonable discretion, may exclude a student who arrives back late. No refund applies in these cases. Similarly, if a student does not return from a break, no refund applies.
• Students are expected to behave respectfully towards trainers, staff, and other learners at all times.
• OTJT reserves the right to suspend or withdraw a student from training where behaviour is disruptive, unsafe, or in breach of safety regulations.

1.3 Training & Assessment

• All training and assessment will be conducted in line with the Standards for RTOs 2015 and the Standards for RTOs 2025 (enforced since 1 July 2025).
• Students must participate in all required theory and practical components to be deemed competent.
• Students must complete their own work honestly and without plagiarism. Submitting false or misleading evidence will result in disciplinary action.
• Students are responsible for ensuring they attend scheduled sessions on time and with appropriate PPE and identification as advised at enrolment.

1.4 LLND & Enrolment Requirements

• All students must complete OTJT’s Language, Literacy, Numeracy & Digital (LLND) skills check prior to enrolment being finalised.
• Enrolments will not be processed until this is completed and the student acknowledges these Terms & Conditions.
• Where additional learning support needs are identified, OTJT will discuss available options and reasonable adjustments.
• Providing false, misleading, or incomplete information may result in cancellation of enrolment or loss of funding eligibility.

1.5 Student Responsibilities

• Students agree to:
  • Follow all WHS directions and behave safely in training environments.
  • Engage with support services if required to meet course requirements.
  • Provide accurate personal information and advise OTJT of any changes.
  • Respect the rights of fellow learners, staff, and industry partners.
  • Supply current and correct eligibility documentation when accessing CSQ funding.

1.6 Data & Privacy

• Students acknowledge OTJT must collect and share training data with funding bodies, regulators, and government agencies (e.g. AVETMISS, CSQ, DESBT, NCVER).
• Data is handled in accordance with OTJT’s Privacy Policy.
• Written consent for this collection is required at enrolment.
• Personal information will not be shared with third parties except as required by law or for the delivery of training and funding compliance.

1.7 Complaints & Appeals

• Students have the right to lodge complaints or appeals in line with OTJT’s Complaints & Appeals Policy.
• All complaints will be handled fairly, transparently, and without prejudice.
• Students are entitled to appeal assessment outcomes where they believe they have not been assessed in line with the rules of evidence and principles of assessment.

2. Payments & Deposits (General)

2.1 Fee-for-Service (Non-Funded Students)

• A $100 booking deposit is required at the time of enrolment.
• This deposit is credited towards the course fee.
• The balance of fees must be paid in accordance with OTJT’s invoice terms.
• The maximum payable upfront by individuals is $1500, with any balance due on the first day of the course in line with ASQA requirements.

2.2 Refund of Deposit

• The $100 booking deposit is non-refundable if the student cancels, withdraws, or fails to attend after enrolment.
• If OTJT cancels or reschedules a course, the deposit will be refunded in full.

2.3 Additional Conditions

• Students will not be permitted to commence training until required payments have been made.
• Where employer payments are arranged, students remain personally liable for fees if the employer does not pay.
• Credit card payments incur a 1.5% surcharge.
• Quotes issued by OTJT are confidential and must not be shared beyond the intended recipient. Breach of this condition may result in legal action.

3. Cancellation & Refund Policy (General)

3.1 Notice Periods

• 5 days’ notice: refund of all fees paid, less the $100 booking deposit.
• Less than 5 days’ notice: full fees are payable and no refund will be issued.
• After course commencement: no refunds will be issued.

3.2 Course Cancellation by OTJT

• If OTJT cancels or reschedules a course, students may transfer to another date at no cost or receive a full refund of all fees paid (including deposit).

3.3 Non-Attendance & Withdrawal Liability

• Enrolment in a course reserves a training place and associated resources. If a student does not attend or fails to complete the course, that place cannot be offered to another participant.
• All students (funded or non-funded) are responsible for the full course fee if they fail to attend, withdraw after enrolment, or do not complete all course requirements.
• For CSQ-funded students:
  • Where a participant does not commence or complete training, OTJT is unable to claim funding from CSQ.
  • In such cases, the participant (or their employer, if applicable) will be liable for payment of the full course fee, less any co-contribution amount already paid.
• Any unpaid balance will be invoiced in line with OTJT’s payment terms and must be settled before any future enrolments are accepted.

4. CSQ-Funded Training – Special Terms

These terms apply to students enrolling under Construction Skills Queensland (CSQ) funding. They apply in addition to the general Terms & Conditions and Cancellation & Refund Policy.

4.1 Pricing & Packages

• Plant Operating Short Courses:
  • 1 course = $300
  • 2 courses = $300 total ($150 each)
  • 3+ courses = $300 (first two) + $50 for each additional course
• High Risk Work Licence (HRWL) & Safety Courses:
  • Students must pay a mandatory co-contribution fee set by CSQ.
  • Fee values vary by course and are non-negotiable.
  • Some courses may be fully funded (no co-contribution required).
• Administration Fee: $50 per booking (non-refundable).

4.2 Payment & Deposits

• Full payment is required upfront for all CSQ-funded bookings. This includes co-contribution fees, $100 deposit, and $50 admin fee.
• The $100 deposit is credited towards fees but is forfeited if the student cancels, withdraws, or fails to attend.
• CSQ eligibility cannot be confirmed until payment and all required enrolment documentation are received.
• CSQ funding is capped: a participant must not exceed 8 funded units in a funding period. Any units above this maximum will be payable in full by the participant or their employer.

4.3 Cancellations & Refunds (CSQ-Funded Bookings)

• 5 days’ notice: Refund of fees paid, minus $100 deposit and $50 CSQ admin fee.
• Less than 5 days’ notice: Full fees payable, no refund.
• After course commencement: No refunds.

4.4 Package Conditions (Plant Operating Only)

• Package pricing applies only when courses are booked and paid together.
• If fewer courses are completed than booked, the package price remains payable in full.
• Additional bookings later incur a new $50 CSQ admin fee and $100 deposit.

4.5 HRWL Funding Conditions

• Funding applies only to students who intend to obtain the relevant HRWL licence after training.
• Competence in a unit results in a Statement of Attainment (SOA), not a licence.
• To obtain the licence, students must complete the National Assessment Instruments (NAIs) delivered by accredited assessors at OTJT, on behalf of Workplace Health & Safety Queensland.
• Students must apply to WHSQ for their licence within 60 days of completing their NAI, or they will be required to be reassessed at their own expense.
• Reassessment Policy: One reassessment is provided at no charge if competence is not achieved in an NAI. Additional reassessments are charged at $250 each, with further retraining fees where required. For group or private bookings, reassessment fees may be quoted separately.
• Students must provide required documentation prior to commencement (e.g. employer letter, statutory declaration, or ID). Failure to provide sufficient evidence may void CSQ funding eligibility.

5. Hierarchy of Terms

• These Master Terms & Conditions apply to all students.
• For CSQ-funded students, the CSQ-specific terms apply in addition to the general terms.
• Where there is overlap, the CSQ-specific conditions take priority.
• Full Terms of Trade can be found here.